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old iCloud vault can't access

ttrytten
ttrytten
Community Member
in Mac

I just purchased the Apple Store version of 1Password. want to sync using iCloud. have an old iCloud vault but don't recall that password. Is there a way locate it, hint is not working.

1Password Version: latest
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @ttrytten,

    Can I just clarify, are you looking to delete the the old iCloud Sync data or are you still hoping to regain access?

    If you're looking to purge the old sync data so you can start afresh then on your Mac the 1Password menu option Help > Troubleshooting > Reset iCloud Data will delete the data 1Password has stored in iCloud and only our data (anything else stored by you or other applications is safe).

    If you're looking to regain access then all I can offer is our I lost or forgot my Master Password. Help! as we have no way of resetting or accessing your vault at all.

    If I've misunderstood anything please do let us know.

This discussion has been closed.