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Paid for an update on June 2, 2015.

danmcg123
danmcg123
Community Member
in Mac

Paid for an update on June 2, 2015, now being told that my trial is over, was the update only good for a month ? How is this straightened out in a timely manner?

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • JWeaver
    JWeaver
    Community Member
    edited July 2015

    Hi,

    It sounds like your license key wasn't applied to 1Password for Mac. If you're not familiar with this process, here's a link to the appropriate section of the 1Password User Guide. If you have any further questions, feel free to ask.

  • Stephen_C
    Stephen_C
    Community Member

    Just in case the previous suggestion doesn't help please take a look at this knowledge base article:

    “Trial Expired” notice (Mac)

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @danmcg123,

    I've resent your licences to you. I noticed we had two entries in our records for you which might have stopped you from successfully requesting the correct licence so I've merge them. That along with the information you've already received from JWeaver and Stephen_C should hopefully get you up and running again. Should you still have difficulties though please do let us know :smile:

This discussion has been closed.