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I signed up for 1Password for Mac by mistake. Can I cancel and sign up for PC instead?

lpugliese
lpugliese
Community Member
in Mac

I rarely use a Mac, mostly PC for passwords. Can I change the purchase?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • sjk
    sjk
    1Password Alumni

    Hi @lpugliese,

    Good news! Our records show you already have a 1Password for Windows license so no purchase changes are necessary. :)

    I've resent your license information to the email address you purchased with and this article explains how to add it in 1Password for Windows:

    (Windows) How do I add my license to 1Password?

    If you have any trouble with that or anything else we're here to help. Cheers!

  • lpugliese
    lpugliese
    Community Member

    I guess I never registered the Windows license because when I reached 20 logins I was asked to purchase, so I did but I purchased the Mac version. Can I get a refund for the $49 if I already had the PC license?

  • sjk
    sjk
    1Password Alumni

    Hi @lpugliese,

    Your recent 1Password for Mac license purchase qualifies for our money-back guarantee and Jasper has already issued you a full refund as you'd also requested through email. Please give it a few working days to appear in your account. :)

    ref: VJE-35189-917

This discussion has been closed.