Cannot download extension from AgileBits site

Megan

This discussion was created from comments split from: Cannot Load extension in Firefox 39 for OS X....

DrewPric

I can't get Firefox to install the 1Password icon on FF's toolbar. There isn't a "hamburger" on the right of the FF toolbar. This is the FF message, "The add-on could not be downloaded because of a connection failure on agilebits.com"

Megan

Hi @DrewPric ,

I've separated your comment into its own thread, since we're discussing two separate complications here. Thanks so much for including the message text in your original post, it gives us a great place to start!

It sounds like you're running into trouble in downloading the extension. I see that it's been a couple of hours since your original post - if you try again now, do you get the same error? (I'm hoping it was just a blip somewhere in our site and that it has since been resolved!)

Of course, if you're still getting the same message, do let me know and we'll investigate further.

DrewPric

Hi Megan, I'm still unable to add the Firefox Extension.

divadad

Over several days with multiple attempts, I get the message "the add-on could not be downloaded because of a connection failure on agilebits.com.

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1Password Version: 4.42
Extension Version: current
OS Version: OS 10.9.5
Sync Type: Not Provided
KB Article: diagnostics

Stephen_C

I think it might be helpful if you could provide a little more information. Please tell us:

• What version of 1P for Mac you are using
• What version of Firefox you are using (I'm puzzled when you say there is no "hamburger" icon at the right end of the toolbar)

Edit: for anyone else reading this thread I notice that someone else has a similar problem in the Knowledgebase Feedback forum.

Stephen

Stephen_C

@divadad I have deleted your duplicate post just to keep things tidy. I'm sorry that I don't have an immediate answer to your problem but, for anyone else reading this thread, I note that someone else has a similar problem in the 1P for Mac forum.

Stephen

khad

Hi @divadad,

Thanks for taking the time to contact us. I'm sorry that you are having some trouble as well. I merged your post with this existing thread that @Stephen_C so helpfully pointed out. I suspect that a solution for one of you may help the other.

I just tried to reproduce this in Firefox 39.0 in OS X Yosemite 10.10.4, but — for better or worse — I was able to install the 1Password extension in Firefox without any trouble.

1. Could you let me know which version of Firefox you are using?
2. Does the issue persist if you create a new Firefox profile to test in?

divadad

Disabling my avast antivirus software enabled me to download the Firefox 1password extension without a problem

Megan

Hi @divadad ,

I'm so glad to hear that you got things sorted out.

I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)

littlebobbytables

Hi @DrewPric,

Could divadad's solution apply to you at all, is it possible you have some anti-virus software that may be interfering with the download? Hopefully that might help you too.

DrewPric

Yep, that was it! I disabled Avast, which allowed the extension to load. Thanks!

Drew_AG

That's great news @DrewPric, thanks for letting us know that solved the problem for you as well! :)

Hopefully it all continues to work perfectly for you now, but if you need anything else, we're here for you.