1P won't synch with iCloud - quits unexpectedly
I was having trouble with my devices synching and updating user id's / passwords. I read from the forum that I needed to have all my devices updated to the most recent OS's. I downloaded OS X 10.10.4 to my iMac. I was able to get things working to a degree after adding Safari Extensions and making sure I had checked Submit Logins. The issue now is that every time I go into 1P - Open 1P (sometimes it just quits unexpectedly there, other times it lets me get through the next couple steps before quitting) - Preferences - Synch - and then change None to iCloud and Enable iCloud. It quits every time... I was on the phone with Apple Care with a senior tech rep and we cleaned up my system and did other maintenance, as well as getting rid of Avast security in case that was part of the issue (it wasn't). We trashed the program and reinstalled from the App Store (no help) and downloaded from the Agilebits site (doesn't work as iCloud isn't enabled on that version). We trashed the Agilebits site version and reinstalled from the App Store (where my original purchase was made) but still quitting every time and not synching. Help!!!
1Password Version: 5.3
Extension Version: 4.4.0
OS Version: OS X 10.10.4
Sync Type: iCloud
Comments
-
I am having the same problem trying to sync to iCloud. My problem started when I arbitrarily deleted the 1Password data file in the iCloud Drive. I tried uninstalling reinstalling too and the iCloud sync problem continues. The support team is currently working on a solution. I also expreanced crashes if I repeatedly tried to sync to ICloud.
0 -
Hi @pgingjt ,
I'm sorry to hear that you're having trouble with 1Password. If 1Password is crashing on you, you should see a window to send in a crash report. Please fill in your name and email address and send that along to our team. To get an even closer look in your system, we'd love to see a Diagnostics Report from your Mac:
https://support.1password.com/diagnostics/mac.html
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
When you email in, please let us know the name and email address that you included in the crash report - this will help us locate the crash report and connect it with the Diagnostics Report.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
0 -
@pgingjt when your issue gets resolved can you post it here as it might help resolve mine and other users having the same iCloud sync problems. I will do the same when and how my issue is resolved. Thanks
0 -
Hi @shellyb123 ,
The forums are great for sharing solutions, indeed! In this case, our technical gurus think that there might be two different issues. We'll know better once we get a peek at that Diagnostics Report.
With respect to your issue, we've sent a follow-up email that should explain the situation. Please check your inbox.
ref: IZF-75373-652
0 -
I've done the diagnostic and provided all the requested info as requested. My support ID is [#FRQ-56861-573]. I anxiously await your response!!
0 -
Hi @pgingjt,
We received your Diagnostics Report, thanks for sending it! I updated the email thread with details from this forum discussion so it's easier for our support team to get up to speed with the issue. Someone will get back to you as soon as possible with more information, and we'll keep the conversation going directly via email to avoid complicating things between here and there.
ref: FRQ-56861-573
0
