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Purchased from website, but message "Free Trial Ends in 17 Days" AND password not working.

karenestheranderson
karenestheranderson
Community Member

I purchased 1Password5, entered several items in vault and when I returned a few days later to continue populating, password was not accepted. Also, have received several messages saying "Free trial Ends in 17 Days." but I purchased this...and can't even use it.


1Password Version: 5
Extension Version: Not Provided
OS Version: OSX Yosemite 10.10.4
Sync Type: Not Provided

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please see this knowledge base article:

    “Trial Expired” notice (Mac)

    It should help you solve the problem.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @karenestheranderson: Sorry for the confusion! Unfortunately 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information.

    But the good news is that all you need to do is follow the instructions in the license email you received from your purchase and click the link to automatically install the license in 1Password to register the app and remove the trial restrictions.

    In that spirit, I've resent your license information via email in case you didn't have it handy. I hope this helps. Be sure to let m know if you have any questions! :)

  • hawkmoth
    hawkmoth
    Community Member
    edited July 2015

    @karenestheranderson - Regarding the password that isn't accepted, no one can get into your data without that master password. There is an article that provides tip to users who have forgotten the master password. Check that out. In the end, if you truly cannot remember it, you'll need to start over with a new vault.

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @karenestheranderson,

    I'm sorry to hear about the multiple issues you've experienced all at once. The saving grace is they are completely separate issues and one isn't the cause of the other. hawkmoth seems to have covered the important part of our page on what tips we can recommend if you can't gain access to your vault. Unfortunately this is the extent of what we can do to assist as we never have a copy of your vault and even if we do only the correct Master Password can gain access - there is not way to reset. All of this is to protect you.

    Regardless if you have to start over again or not, you should only need to apply your licence once and that should resolve the trial mode issue.

    If you have any questions please do ask.

This discussion has been closed.