License lost
Hello,
I just did a small upgrade the my 1Password version in my mac and suddenly it says that my trial is over, so I went to find my license and could not find it. I also used the 'send license to email' feature on the web site and I am not receiving anything to my emails.
Can someone help me please?
1Password 5
Version 5.3.2 (532001)
Agile Web Store
OSX Yosemite 10.10.4
1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OS X Yosemite 10.10.14
Sync Type: Not Provided
Comments
-
@Jean187: Sorry for the confusion! Unfortunately 1Password has no way of knowing whether or not you've purchased it unless you register the app with your license information.
However, we don't have any records matching your email. Did you perhaps use different information at the time of purchase?
Alternatively, you may have purchased 1Password from the Mac App Store. In that case, we won't have any record of it, as it is owned and operated by Apple. But you can download it again from the App Store at any time since it is tied to your Apple ID. Just go to your purchase history and search for it.
If you're still having trouble finding it, please check your records, as you'll have an email receipt regardless of where it was purchased. It should also include transaction details that may help track it down.
And then email us at support+licenses at agilebits dot com so we can get you taken care of.
Please let me know what you find. I look forward to hearing back from you! :)
0
