1Pwrd changing login info from deleted file

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Sladey
Sladey
Community Member

Possibly my bank changed something, but 1Pwd now can't log in to my bank from previously saved data, just a random day it stopped.

I have a data file in the trash, which fills the login form and opens my account window, 1pwd then asks if I want to save the info, click yes.
Then when I go to the login section in 1pwd, the details are different ( to the trash file, which does login), I can't login with the saved info, because it's different to the actual trash file, which did work.

Seems like 1pwd is autofilling, when I'm actually asking it to only save the filled info, (from the trash file)

Hope this make sense, I've tried over and over, but still getting the same result.


1Password Version: 5.3.2
Extension Version: 4.4.1
OS Version: osx yosemite, 10.10.4
Sync Type: dropbox

Comments

  • hawkmoth
    hawkmoth
    Community Member
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    Try this. It often fixes problems like this, and often, when a login stops working, it means that the web page has changed since you originally saved the login.

    Saving a login Manually

    Let us know if this helps.

  • Sladey
    Sladey
    Community Member
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    Thanks for the input hawk, unfortunately it didn't work, guess I will ring the bank and see what they have done.

    Something changed from their end for sure.

  • Sladey
    Sladey
    Community Member
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    No real surprise, but the bank has no idea.

  • Sladey
    Sladey
    Community Member
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    In fact, the problem is in 1 pwd, when I save the data, the saved info is totally different to what I have entered manually.

  • sjk
    sjk
    1Password Alumni
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    Hi @Sladey,

    Could you provide us with the specific URL for bank login page that's giving you trouble with 1Password? Then we'll take a look here and have a better understanding of how things are getting tangled up for you. Thanks!

  • Sladey
    Sladey
    Community Member
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    Hi sjk, here is the banks' link, https://www.stgeorge.com.au

    1Pwd, now logs in (after I manually entered my data in the 3 fields), but still asks to save log in details when logging from the login menu.

  • hawkmoth
    hawkmoth
    Community Member
    edited July 2015
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    There is an option to never ask to save a login for specific sites. You can turn that off altogether or enter specific sites that you don't want those prompts. The option in in 1Password > Preferences > Browser. Could that help you, since you say you're able to log in correctly?

    Here's the option:

  • Stephen_C
    Stephen_C
    Community Member
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    Others have had problems with the login for this bank. See if anything in this thread or this thread helps.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @Sladey: Indeed. Please check out those threads, as others were able to have some success. And if you're still having trouble with that website (or any others), be sure to report it via our Synapse website issue tracker and also post in the browser filling category of the forums so we can help with your particular issue. Cheers! :)

  • Sladey
    Sladey
    Community Member
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    Thanks all,I'll take the advice,I appreciate your help.

  • Vee_AG
    Vee_AG
    1Password Alumni
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    Hi @Sladey,

    On behalf of the AgileBits team and our excellent community moderators, you're most welcome. Sorry that some bank websites can be a bit of a sticky wicket with 1Password; hopefully this will only improve over time.

    Thanks for following up with us today, and we'll be here for you if you need anything else. :)

This discussion has been closed.