Why are my passwords being converted (without my intervention) to logins?

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aatzert
aatzert
Community Member

Hi. Many (but not all) of my previously functional and frequently used passwords are being converted to logins. I can discern no pattern in those that are converted vs those that are not. It seems to be ongoing since new ones are cropping up. The user names are lost in this process. I have to convert the password back to a login, add a field for user name and, hopefully, remember the correct user name. This appears to be a bug of some type. I am using the same configuration on two different Macs.


1Password Version: 1Password 5 Version 5.3.2 (532001) Agile Web Store
Extension Version: 4.4.1.90
OS Version: OS X 10.10.4
Sync Type: Dropbox

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  • aatzert
    aatzert
    Community Member
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    Sorry, I made a mistake in the first sentence. What's happening is that the logins are being converted to passwords -- not the other way around.

  • hawkmoth
    hawkmoth
    Community Member
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    Whenever you save a new password from 1Password, it saves the password in the Passwords category, as well and creating the new Login record. This happens, even when you don't complete the new login record or when something goes wrong and you haven't been able to save it. This is a backup that means that you can look there to find a password in the event that you've actually created one or changed on at your chosen web site, but haven't quite completed the process for a new standalone record.

    If you are certain you have the right credentials stored in you Login category, you could go ahead and delete those entries in Passwords. They are just their to help protect you from some mishap or other. You should be able to use the tool to Find Duplicate Passwords to be sure you are only deleting ones that made it into the Login category successfully.

  • aatzert1
    aatzert1
    Community Member
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    I'm sorry but you are misunderstanding the problem I'm describing. I'm aware that a password is created every time a new login is created. What is happening is that longstanding, existing logins are getting deleted -- without me doing anything. What remains is a password. In most cases I had already deleted (as you describe) the passwords associated with an existing login. So what appears to be happening is that existing logins are being converted to passwords and the logins themselves cease to exist. I'm not making this is up. It's affecting stuff I've used everyday for ages without prior incident.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @aatzert,

    Just to clarify what hawkmoth mentioned, the Passwords category is a special category that stores passwords created with the Password Generator in 1Password mini (or the browser extension). A new Password item is created whenever you click Fill or Copy in the Password Generator. If you do that when signing up or changing your password on a website, 1Password should offer to save/update a Login item. If you accept, 1Password will convert the corresponding Password item to a new Login item (or update an existing Login item).

    However, it sounds like you're saying the opposite - that your Login items are being converted to Password items:

    Sorry, I made a mistake in the first sentence. What's happening is that the logins are being converted to passwords -- not the other way around.

    I've never heard of something like that happening, and to be honest, I don't know how something like that would even be possible. So needless to say, that's very strange! ;)

    However, keeping in mind that the Password Generator automatically creates Password items that are normally converted into Login items, is it possible you simply have two different items (a Login item and Password item) which both contain the same password? If so, it could be that the Password item wasn't automatically deleted once it was converted to a Login item. Please check the Logins category to see if those Logins still exist - and if so, you can simply delete the corresponding Password items.

    Does that help to explain what you're seeing? If not, please let us know more details about how you're noticing this happen on your end - for example, what leads you to believe your Logins are converted to Passwords? Are the Logins missing? Where exactly do you see the Password items? The more details, the better. Thanks!

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @aatzert1,

    (I'm assuming you're the same person as @aatzert but with a separate forum account?)

    It looks like you posted your reply to hawkmoth while I was writing my own response, which is why it probably seems like I explained/asked about things you already addressed in your own message - I didn't see your latest message until after I posted my own. Sorry for any confusion!

    I'll post this now just in case you're also writing back at the same time, but I'll follow up again, shortly. :)

  • aatzert
    aatzert
    Community Member
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    Hi, yes, I'm the same person. I did check all items and, strangely, logins that I know where there are now gone. In their place are passwords. There is something strange going on here.

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @aatzert / @aatzert1,

    Ok, so from your latest information, it sounds like you're saying some Login items are suddenly missing, and some Password items (with the same URLs and passwords as the missing Logins) are suddenly appearing. If so, can you please give us some more details about that:

    • Did this happen just one time / all at once, or do different Login items seem to disappear at different times?
    • How did you notice this was happening? Were you trying to sign into a website but couldn't find a Login item? Or something else?
    • When you notice the missing Logins & appearing Passwords, are you looking in 1Password mini, or in the main 1Password app?
    • If you open the main 1Password app and select All Items (in the left sidebar), are you able to find any of the Logins that seem to be missing?
    • If you select Trash in the left sidebar of the main app, do you find any of the Login or Password items in question?
    • Is it possible you have multiple copies of the 1Password app on your Mac?

    Hopefully this will be a good starting point to help figure out what's going on. Looking forward to hearing back from you! :)

  • aatzert1
    aatzert1
    Community Member
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    I'll answer your questions in order.

    1. I can't be sure. I have not isolated an instance of this that I can say occurred after I discovered the problem.
    2. I tried to log in to a site using the web plug in and when I searched for the name of the site, only the password appeared. I've been discovering instances of this as I go about my work and try to log in to various sites.
    3. Mini, but when I check the main app it corresponds to the mini.
    4. Aha, yes, there are a bunch of logins in the trash that should not be there! I don't know if that accounts for all of them because I have so many and there are 130+ items in the trash. Some I are ones I intentionally put there, but others I know I didn't. The only other user is in a place now where she does not have access to the internet, so it couldn't have been her.
    5. There's only one copy on this machine. The problem is evident on multiple machines.
  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @aatzert / @aatzert1,

    Although it seems a bit odd to say this, I'm happy to hear your missing Login items are in the Trash! ;) Hopefully that accounts for all of the Logins that seemed to be missing. My best guess is that you (or the other user you referred to) somehow moved them there accidentally. The reason I say that is because the only type of item that can be automatically moved to the Trash are Password items created by the Password Generator which have been automatically converted to Login items.

    As for the Password items you found once you realized the Logins were missing, those probably already existed (i.e. they weren't converted from Logins). You wouldn't normally notice them when having the 1Password extension fill your login info, because the extension only suggests Login items that match the URL. So you wouldn't have noticed the Password items until a Login was missing and you searched for the name of the site.

    As you probably already noticed, each item in the Trash has a "Restore" button you can click to move it back to its category (although unfortunately you'll need to click that button for each individual item you want to restore). It sounds like you've saved new copies of some of those Logins, so you may not need to restore all of them.

    The problem is evident on multiple machines.

    That makes sense, assuming you sync your 1Password data between those computers. In that case, restoring those Logins should also sync from one computer to the others.

    Again, it's strange that your Logins were moved to the Trash, but luckily items in the Trash aren't actually deleted until you empty the Trash. If you have more questions about any of that, please do let us know.

  • aatzert
    aatzert
    Community Member
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    I agree with your analysis, which makes sense. I still don't know how I could have made the mistake of moving those items to the trash; it definitely couldn't have been the other user. What I'm going to do is restore all of them, test each, and carefully delete one by one each item that really is outdated. Then I'll watch and see if the problem recurs -- if not, it was me! My father was an auto mechanic, and he used to say that the part that fails most often on a car is the nut behind the wheel. Thank you.

  • Vee_AG
    Vee_AG
    1Password Alumni
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    Hi @aatzert,

    We're glad that you were able to get this issue sorted out with Drew's help. Please do let us know if you run into any more trouble with 1Password; we're always happy to help you tighten a loose bolt. ;)

This discussion has been closed.