I lost my master password

phil_politics

I can't get the option to start from scratch and put a new master password in and then put my data in? every time I delete the app and then reboot it asks for the original master password which I have lost, hence wanting to start all over again?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

hawkmoth

Have you followed the directions answering the question,

How do I start over with an empty vault?

It sounds to me as if you haven't deleted the inaccessible data file, which your new installation is automatically finding. I think you should be fine if your follow the instructions in the above link.

Megan

Hi @phil_politics ,

Please let me know if the steps that Hawkmoth shared have gotten things sorted out for you! If you're still having trouble, we're happy to help. :)

phil_politics

Hi Megan, I
have tried the steps that were suggested at least a dozen times with no avail. Every time I reinstall the app it only gives me the choice of entering a master password, which I don't have, there is no option to start anew. I am at a complete loss to know what to do now and wonder if I will ever be able to get this sorted. I followed every step carefully to ensure I did it correctly, but no joy at the moment and I'm fresh out of ideas now so any help you can give will be gratefully appreciated.

trah

I have tried these steps too and they DO NOT work for me

Megan

Hi @phil_politics and @trah,

I'm sorry to hear that you're still having trouble here! When you followed the steps, did you check in both of the listed locations for 1Password data? If at any point you've switched between the Mac App Store and AgileBits Store versions of 1Password, there might be some old data in other location.

Please try the steps again, this time checking both data locations, and let me know if you have better luck!

phil_politics

Hi Megan,
Thank you so much for your advice, guess what, it works now woohoo, amazing, fantastic, marvellous, I'm so chuffed I can't stop smiling. Your a star and I really appreciate all you have done, enjoy the rest of your day and have a great weekend too.
Regards
Phil

Drew_AG

@phil_politics, on behalf of @Megan, you're very welcome! I'm glad to hear her suggestion helped to reset 1Password on your Mac. And I'll make sure she sees your kind words, I'm sure she'll really appreciate that! :) (And I agree, she's pretty awesome!!)

We're always happy to help, so if you ever need anything else, just let us know.