Cannot find license, cannot download properly from app store - very frustrated
Hi, I can see my 1 password on my iphone. I cannot download it from the app store properly on my macbook air. It is not working. I have tried everything. I am not sure what email it is licensed under. Have tried to retrieve license . I have tried everything. I cannot create a new vault, cannot remember my master password. Anyway to talk with someone.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @WendyE,
I'm so sorry for the frustration you're experiencing. You've come to the right place! We're here to help.
Can you tell us a bit about what version(s) of 1Password you have purchased previously, and where from? I searched our sales records for the email address associated with your forum handle and I found no record, but if you bought 1Password from the Mac App Store rather than from us, then we wouldn't have any record of the purchase because it's tied to your Apple ID. Perhaps if you search your emails, you may be able to find a receipt for 1Password from AgileBits or from iTunes or the Mac App Store.
I'm curious about what happens when you try to download 1Password for Mac from the App Store. How is it not working? Is it trying to charge you again for a purchase you have already made?
I'd also like to note that using 1Password on iOS (even with the purchase of Pro Features) does not grant you a license for 1Password for Mac. Our software is licensed per user and per platform; 1Password must be developed separately for each operating system, so we sell them à la carte, so you only pay for what you need. Just thought I'd mention this in case you haven't ever bought 1Password for Mac.
Does this clarify anything for you? I hope so, but please do feel free to follow up with more questions if you have them.
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