Extension not working in Safari, and more.

dror

Downloaded extension many times. It works once. After closing and reopening Safari, extension does not respond. Mini disappears from task bar after reopening Safari.
Also, passwords not showing up in vault.
Thanks.

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1Password Version: 5.3
Extension Version: 4.3.1
OS Version: 10.10.3
Sync Type: Dropbox

dror

To clarify, passwords to not save into the vault.

peri

Hi @dror. Thanks for getting in touch with us and for your support of 1Password. I'm sorry to hear about the trouble you're having with the browser extensions at the moment, and we'll be happy to help out here. :)

First things first, it looks like you have a slightly outdated version of the extension installed (4.3.1). 4.4.1 is the current version. Please open your Safari extensions and delete version 4.3.1. Then reinstall the latest version from this link:
https://agilebits.com/onepassword/extensions

Then give it another shot. If you're still having trouble afterward, please write us back, and let us know if you have any antivirus software (like Norton, McAfee, etc.), or the OS X Firewall installed, as something like that could be blocking the extension from communicating with the app.

We'll look forward to your reply! Thanks!

dror

Thank, Peri. All clear now. Followed another post, deleting extension files, then Safari Ext List. Rebooted, reinstalled and seems to be fine.

sjk

You're welcome, @dror, on behalf of @peri. Thanks for letting us know you've got the 1Password extension for Safari working now.

If you run into any other trouble with 1Password we're happy to help you get it fixed! :)