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v3 launches after installing v5 [Resolved - remove 1Password 3 from system]

bobpotter
bobpotter
Community Member
edited July 2015 in Mac

I upgraded from v3 last week to v5. I installed it, but when I open it via spotlight, v3 still loads. When I view Applications and click on 1Password 5, v 5 loads; v3 isn't even listed in my applications folder. When I "search" in "Applications," only v5 is there.


1Password Version: 3 & 5
Extension Version: Not Provided
OS Version: Yosemite Sam
Sync Type: Dropbox

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @bobpotter,

    If 1Password 3 launches when you open it from Spotlight, it must still be installed somewhere on your Mac, and it sounds like you're selecting the version 3 app from Spotlight. The best way to find out where it's located is to do a Spotlight search for 1Password, and then double-click "Show all in Finder..." (from the bottom of the Spotlight search results). That will open a window showing you all the matching files. In the "Applications" section of the search results, you should see each app containing "1Password" in its name. Click on each one to see the file path at the bottom of the window (or click on one and go to File > Get Info, then find the location in the Info window).

    Does that help you find where 1Password 3 is located? If you still have trouble with that, please let us know. Thanks!

  • bobpotter
    bobpotter
    Community Member

    That worked, thank you!

  • Megan
    Megan
    1Password Alumni

    Hi @bobpotter ,

    I'm glad to hear that Drew was able to get things sorted out for you!

    Since this particular issue is resolved, I'll close this thread, but if you have any further questions or concerns, please don't hesitate to open a new thread, or email us directly at support+forum@agilebits.com - we're here for you. :)

This discussion has been closed.