Keyboard shortcut not working [Resolved on its own]

AGAlumB

This discussion was created from comments split from: Ctrl \ keyboard shortcut not working.

Christo

Hi, can I pick up where @ranilev dropped off? I'm having the same issue, same symptoms. To answer your question, changing the shortcut to a non-ctrl shortcut does not help; for example, right now I have it assigned to Shift-Alt-D.

AGAlumB

@Christo: I hope you don't mind, but I've split you off into a new discussion since you're not even using the default keyboard shortcut, rather than resurrecting an old discussion.

Open 1Password and go to Help > Restart 1Password Helper and let me know if that, well...helps. If not, try restarting Windows. It may be that somethings getting hung up. Please let me know how it turns out! :)

Christo

No problem, the reason I jumped on that one was because I've already been through all the troubleshooting steps referred to in that thread. So I've been through the basics, such as restarting, well, everything. :3

MikeT

Hi @Christo,

What versions of 1Password and Windows are you using, as well as the browser you're using?

Christo

Windows 7, SP1
1Password 4.6.0.583
Chrome 44.0.2403.107
Extension 4.4.2.90 (Installed from Web Store)

MikeT

Hi @Christo,

I matched your specs as much as I can and I'm not able to reproduce it, even when I changed the shortcut to Control + Shift + A. It was working right away without even restarting 1Password Helper or the browser.

However, you should not be able to use ALT as it is reserved. Can you try Control + Shift + D instead and see if it works.

Christo

Ctrl-Shift-D invokes "Bookmark All Tabs." Changing it to Ctrl-Shift-A, I'm getting nothing. Starting to think maybe there's an extension conflict. I can play around with it more in a few hours.

MikeT

We're listening for the keyboard event outside of the browser, so that shouldn't be affected by any of your extensions but rather by your installed programs.

What happens if you try Control + Alt + \?

Christo

Same thing: nothing... :/

I'm (hopefully!) including screenshots of my installed programs... Maybe something catches your eye as a possible conflict?

MikeT

Hi @Christo,

I noticed you have Parallels tool installed, is this a virtual machine with Bootcamp being used as well? Does it happen in both VM and Bootcamp modes? It might be more flakey via Parallels but it should be fine in Bootcamp.

I'm using Parallels here as well and I don't see any issues.

Could you send us your diagnostic report, we might be able to see something in there. Please use this guide to generate a diagnostic report to email to us and, in the email, also include the link to this thread along with your forum username.

Let us know here when you've sent it, so we can look for it, and confirm we got the email.

Christo

Right now, it's Boot Camp only (I'm currently having issues with Parallels not recognizing the partition).

I'll send the report soon (likely later this evening) and follow up with a post here.

AGAlumB

@Christo: No worries. We're here for you whenever you're able to send that along. If you can, also post the ticket ID (you'll receive this from BitBot in response to your email) here so we can connect the dots. We'll get this sorted out for you! :)

Christo

So out of nowhere, the problem has corrected itself (and this has been an issue for months). The only thing of significance I've done recently is installed new hardware; I have zero idea how that could've affected anything. I can even switch the shortcut and it works (currently using Alt-\, since I can't map to Win-).

That said, if the issue pops back up, I will move to the next step of creating and sending in a diagnostic report. Thanks!

Christo

@brenty You posted while I was writing my post. Dat timing, doe.

AGAlumB

@Christo: Well, now. That's bit of a coincidence! :lol:

Thanks for the update. Let's hope that your troubles are behind you, but we're here for you if you run into any more issues. Cheers! :)