Using iCloud but bought it through the web instead of the App Store.

TomRob

I want to use iCloud buy downloaded the program from your website. Is there a way I can switch it to downloading from the App Store so I can use the iCloud. I don't want to pay for the same thing twice

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

hawkmoth

If you purchased your license from AgileBits within the last 30 days, they will issue a refund under their money-back guarantee, and you could then buy from the Mac App Store. If this applies to you, send email to support+license@agilebits.com requesting your refund. Be sure you include the email address you used when you made your transaction.

Vee_AG

Hi @TomRob,

Thanks for buying 1Password today! Our apologies for the confusion about iCloud Sync.

I was able to find your purchase in our sales records by searching for your email address, and I've just issued a full refund for the Mac Single License you bought. You should see it in your account within a few business days; please let us know if you don't see anything within 5-7 business days.

Here's a quick link to 1Password in the Mac App Store. Once you've bought and installed it from there, you can follow these steps to migrate your data into the Mac App Store version.

Hopefully that will go smoothly for you, but we'll be here to help if you have any further questions. :)

TomRob

Hi Vee! Thanks so much for the fast response! I just downloaded the one from the store and quick migrated everything. It went very well. Thanks again for the great customer service and being willing to do that. So far, I'm really loving this software. Best, Tom

Vee_AG

Hey @TomRob,

You're so welcome! It's no trouble at all. Thanks for following up to let us know that the switch worked out well and you're enjoying 1Password. :) That's awesome to hear. We hope you enjoy the rest of your weekend, and we wish you happy iCloud syncing!