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Registering IPassword5 when you have an existing license

richardturner
richardturner
Community Member
in Mac

Alright. I have big issue. I just brought 1Password5. I have had a license for 1Password for an eternity. I'd forgotten that it was for a defunct email address. Therefore I never got an email link to register/confirm/license my new purchase. How do I go about getting my new purchase registered?

1Password Version: I5
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Jasper
    Jasper

    Hi @richardturner,

    Thanks for taking the time to contact us!

    Please send your purchase details in to support@agilebits.com and we'll get the email address updated for you. :)

  • richardturner
    richardturner
    Community Member

    Thank you Jasper. I have sent email to support@agilebits.com with purchase receipt attached.

  • Megan
    Megan
    1Password Alumni

    Hi @richardturner ,

    I see that someone from our team has already got you sorted out! I hope that this resolves everything for you, but if you have any further questions (or if you don't see Sean's reply in your inbox) please let us know.

    ref: JGC-86886-216

This discussion has been closed.