1password extension won't install on the Firefox for Mac V.39

hgittler

I downloaded the extension using the Firefox web browser and a window opened with the word “allow”. I clicked on it and it said that agile bits refused.

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1Password Version: 5.3.1
Extension Version: Not Provided
OS Version: 10.10.4
Sync Type: iCloud
Referrer: forum-search:1password extension won't install on the Firefox for Mac V.39

Megan

Hi @hgittler,

I'm sorry to hear that you're having trouble installing the Firefox extension. I've just tested here, and I can't recreate what you're seeing. Could you try restarting Firefox and giving it another try? If you're still having difficulty, please let me know and we'll investigate further.

hgittler

Hi,
Thank you for your support. I figured out why the file wouldn’t load and it had to do with Avast virus protection that wouldn’t allow the file to load. I disabled the web protection and then all went well with loading the extension.
Sincerely,,
hgittler

Megan

Hi @hgittler ,

Ah! I'm glad you found the solution! Thanks for letting us know.

I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)