Crashing on opening vault

cpostma

I use the Agile keychain on my Dropbox. After entering my master password the application crashes.

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1Password Version: 1.15.7.250
Extension Version: Not Provided
OS Version: Win10 and WP8.1
Sync Type: Dropbox

SergeyTheAgile

@cpostma sorry to hear it crashes, can you reach "settings\crash reports" and send us a sample report for analysis please?

Also, how many items do you have in your vault, is it over 1000-1500 items? Is there are non-English alphabet letters in Dropbox?

cpostma

As I can't reach the main UI I can't reach the crash reports. Are they stored in a readable format somewhere in the file system?
Afaik there are no non-English characters in my Dropbox (I'm Dutch) and it's stored in the default location (Dropbox\1Password\1Password.agilekeychain) and there's around 600 items in there.

cpostma

Looking in the Event Viewer I see this but I doubt it's very helpful:

Faulting application name: AgileBits.OnePassword.Windows.exe, version: 1.0.0.0, time stamp: 0x55b8564f
Faulting module name: twinapi.appcore.dll, version: 10.0.10240.16397, time stamp: 0x55af0938
Exception code: 0xc000027b
Fault offset: 0x0001cab9
Faulting process id: 0x3104
Faulting application start time: 0x01d0caae14b6c4c0
Faulting application path: C:\Program Files\WindowsApps\DC5C6510.1PasswordAlpha_1.15.7.290_neutral__2v019pwa6amcg\AgileBits.OnePassword.Windows.exe
Faulting module path: C:\Windows\System32\twinapi.appcore.dll
Report Id: c3a39d01-0ac9-4909-b275-08dbe4af7169
Faulting package full name: DC5C6510.1PasswordAlpha_1.15.7.290_neutral__2v019pwa6amcg
Faulting package-relative application ID: App

SergeyTheAgile

You can find crash reports here: C:\Users\<username>\AppData\Local\Packages\DC5C6510.1PasswordAlpha_2v019pwa6amcg\LocalState, just change <username> to your user name. Inside you should see Crashes folder with details about crashes. You may also see postmortem.txt file in LocalState folder with report of heavy crash (if we failed to write to Crashes folder, we will try to drop some info into that postmortem.txt).

cpostma

This is probably more useful:

#Launched. (0.63 sec)
Deleted previous diagnostics file.
Application version 1.15.7.290. Architecture Neutral
Args: Kind=`Launch`, PreviousExecutionState=`NotRunning`, TileId=`App`, Arguments=``.
Loaded common passwords: `10000`. (0.01 sec)
1 migrations done (0.02 sec)
Database startup result `EmptyFileFound`.
Redirected to quick tour for `opuw://firsttime` as there is no app key. (0.12 sec)
HTTP200 `https://api.dropbox.com/1/account/info`, 416 bytes. (0.88 sec)
HTTP200 `https://api.dropbox.com/1/account/info`, 416 bytes. (0.73 sec)
Found `0` .opvault and `51` .agilekeychain in Dropbox. (2.43 sec)
HTTP200 `https://api.dropbox.com/1/search/auto?query=.opvault`, 2 bytes. (2.19 sec)
HTTP200 `https://api.dropbox.com/1/search/auto?query=.agilekeychain`, 21,684 bytes. (2.42 sec)
File `data\default.password.hint` not found (HTTPNotFound). (1.04 sec)
File `data\default.password.hint` not found (HTTPNotFound). (0.84 sec)
Creating keys from `/1Password/1Password.agilekeychain`...
Downloaded `data\default\encryptionKeys.js`. (1.03 sec)
Exception=`System.ArgumentNullException: Value cannot be null.
Parameter name: value
at Newtonsoft.Json.Linq.JToken.EnsureValue(JToken value)
at Newtonsoft.Json.Linq.JToken.op_Explicit(JToken value)
at AgileBits.OnePassword.DataAccess.SyncFolderFormatAkc.d__13.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at AgileBits.OnePassword.QuickTour.OpenVaultDataContext.d__51.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at AgileBits.OnePassword.CommandAdapter.<>c__DisplayClass25_0.<<-ctor>b__0>d.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at AgileBits.OnePassword.CommandAdapter.d__29.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.AsyncMethodBuilderCore.<>c__DisplayClass2.b__3(Object state)
at System.Threading.WinRTSynchronizationContext.Invoker.InvokeCore()`, Message=`Value cannot be null.
Parameter name: value`!
Saving log messages: `19`.

SergeyTheAgile

Thanks @cpostma, I'm off to fix that!