Accidentally purchased the 1 Password 5 License Twice

Community Member


My trial period ended and I wanted to use 1 Password 5 for Mac. I entered in my billing information and then clicked purchase, and was returned to the same billing info screen. It didn't seem like the transaction went through so I did it again. Then I received two emails for two transactions and my card was charged twice. Can someone help me invalidate the second transaction?


1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: Yosemite
Sync Type: Not Provided
Referrer: kb-search:purchased more than one license


  • AGAlumB
    1Password Alumni

    @akarjeker: Done! I've refunded the full amount of your second (duplicate) purchase, and you should see it show up in your account in a matter of days.

    I'm sorry for the trouble, but you should be all set. Be sure to reach out if we can be of further assistance! :)

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