reset master password

rel982
rel982
Community Member

I forgot master password but to take care of following:

You will need to find the application responsible (usually 1Password or LastPass or their Chrome extensions) and quit it.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Is there a way to reset master password? I have not used the app for awhile and forgot the master pa

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @rel982: (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'reset' for you to help directly. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password-not-accepted/

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. And to be clear, AgileBits won't be able to help with LastPass anyway, only 1Password.

    Please let me know how it turns out. I look forward to hearing back from you!

  • danco
    danco
    Volunteer Moderator

    If I understand your question (which I may not), you have two issues. The first is that you have forgotten your master password, which @brenty has answered.

    The second is that you are having trouble quitting 1PW. This has nothing to do with the master password. However, the standard command-Q to quit only quits 1PW itself but keeps 1PW Mini running. It sounds to me that you may need to quit both 1PW and 1PW Mini, which requires control-command-Q.

    What was giving you the message in your second sentence?

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hi @rel982,

    Let us know if any of that helped or if you're still having problems or need certain aspects of our design explained :smile:

This discussion has been closed.