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items move then suddenly reappear back in the original vault

d2405
d2405
Community Member

I have a primary and archive vaults. When I move items from primary to archive, they momentarily disappear from the primary as they should since I'm moving them, but a few seconds later they suddenly reappear back in the primary vault. The items seem to have been copied to the archive vault but since the "move" is not permanent, I don't trust that things are working right. This seems to be a bug. I believe this used to work in prior versions as well as I can remember.


1Password Version: 1Password 5 Version 5.3.2 (532001)
Extension Version: Not Provided
OS Version: OS X 10.10.4
Sync Type: dropbox
Referrer: forum-search:move item to new vault not working

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @d2405: Strange. I'm not able to reproduce this myself, but since 1Password seems to be trying to remove the items before they reappear again, I wonder if there's some kind of permissions issue that is preventing the items from being deleted successfully.

    The best thing to do would be to use the 1Password Troubleshooting tool and go to Permissions > Repair Permissions, and then restart your Mac. If the problem persists, the best thing to do would be to use the same tool to generate a diagnostics report and send it to support+forums at agilebits dot com so we can look at the logs to determine exactly what is happening. Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. We will get to the bottom of this! :)

  • d2405
    d2405
    Community Member

    The Repair Permissions seems to have worked, so excellent deduction. Thank you. I'm not sure how they would've gone wrong in the first place, but I'm glad it's working now. Shall I still submit a diagnostics report or is the issue considered closed?

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    If normal behaviour has returned @d2405 the diagnostic report won't tell us anything, it does indeed sound like permissions somehow managed to get corrupted and we may never know how. As long as the Repair Permissions worked you should be fine. Of course if the issue returns do please post back here.

This discussion has been closed.