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Can't login via 1Password 5 on Mac

mattfitz
mattfitz
Community Member

I use 1Password on my Mac, PC and iPhone. I just rebuilt my Mac and have installed 1Password 5. I downloaded and sync'd the database using DropBox. But I can't login using the same credentials that work on the PC and iPhone.

Help much appreciated.
Thanks
Matt


1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OSX 10.10.4
Sync Type: DropBox
Referrer: forum-search:mac login

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @mattfitz,

    I'm sorry you're having trouble getting setup again on your rebuilt Mac! Do you mean that you're unable to set up Dropbox sync because it won't accept the master password for your .agilekeychain file? If so, please make sure you're following the steps in this knowledgebase article.

    If you're following those steps, please let us know exactly where you run into the problem. For example, which step from the above article is the one where things go wrong? What do you see, and what error message do you receive? The more details you can give us, the better. Thanks!

  • mouse8693
    mouse8693
    Community Member

    I just restored my IMac and now find that 1Password is not working correctly. When I go to a web sight and the login screen comes up I then click the 1Password icon and nothing happens. I see that 1Password detail screen. I reinstalled the extension for Safari. Still does not work. Everything was fine before the restore from TimeMachine.

  • mouse8693
    mouse8693
    Community Member

    Well, I think I have solved my problem. After I installed the extensions I tried to use and did not work. I restarted my computer and every thing is working OK at this time.

  • Megan
    Megan
    1Password Alumni

    Hi @mouse8693 ,

    I'm so glad to hear that restarting your computer seems to have gotten everything back to normal for you.

    I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)

  • mattfitz
    mattfitz
    Community Member

    Thanks for the article Drew_AG. Sorry, I should have waited before posting. I've come back a day later and can log in fine.
    Weird.. The DropBox Tick indicated that the folder was synced.

  • Megan
    Megan
    1Password Alumni

    Hi @mattfitz,

    I'm so glad to hear that you're all sorted out! If you have any questions about 1Password, we'd be happy to help. :)

This discussion has been closed.