Firefox add-on can't be downloaded [Try saving the extension to disk first and install it]

Urbanshenkie
Urbanshenkie
Community Member
edited August 2015 in 1Password 4 for Windows

when im downloading the firefox plugin its says there is a network error with agilbits.com
never had problems before , now im using windows 10 mabye thats the problem

alternate location (AgileBits server, hosted on Amazon EC2). same error


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided

Comments

  • MikeT
    edited August 2015

    Hi @Urbanshenkie,

    We've seen this issue before with Avast and BitDefender, do you have either one installed or a different anti-malware solution? If yes, try disabling it temporarily and try again in Firefox, it should then work.

    You can find out more in our help article here: https://support.1password.com/cannot-install-extension/

    It is almost always the anti-malware solution blocking the connection to download the extension.

  • Urbanshenkie
    Urbanshenkie
    Community Member

    yes i have a other virus scanner eset smart security 9 , disabled everything dint work , had to right click the link and downloaded and installed it manually. so its working now tnxs

  • You're welcome, I'm glad you got it working.

This discussion has been closed.