1Password sees vault on Dropbox, but it's empty
I got a new computer. I installed Dropbox, and it's accessible and syncing on my desktop. I installed 1Password (5.3.2) and pointed it at my vault on Dropbox, but the vault appears as empty: there are no logins, no credit cards, no nothing.
However, I KNOW the vault is fine because I still have the older Mac, also running 1PW 5.3.2 and accessing the same vault in the same Dropbox volume. All 600+ logins and passwords are there, accessible, and working.
I've tried stopping and re-starting Dropbox. I've pointed at the vault several times. Makes no difference. Help?
1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.4
Sync Type: Dropbox
Referrer: kb-search:1Password sees vault but not contents, kb:share-vault
Comments
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Hi @amhoskinson,
Thanks for writing in with your Dropbox sync issue. Sorry for the trouble you're experiencing here, and we'll be happy to help you sort it out. :)
It sounds a lot like your two Macs may actually be using different .agilekeychain files, which may even be named the same thing. To get to the bottom of this, I'd like to take a look at some Diagnostics Reports, one from each of your Macs.
On each Mac, please follow the steps here and attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Sending Diagnostics Reports
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly.
Once we see the report we should be able to better assist you. Thanks very much!
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