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i want to get a refund

lanbau
lanbau
Community Member
in Mac

hi i would to have a refund. thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • thightower
    thightower
    Community Member
    edited August 2015

    @lanbau

    Contact the staff via email at support@agilebits.com with all the relevant information that will be needed to find you in the system. Specifics like name, email etc.
    You would obviously need to be within the refund period, but that's a question best discussed with the staff.

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @lanbau,

    Thank you for giving 1Password for Mac a try, and we're sorry if it did not meet your needs.

    I see that you've contacted us via email and that Marshall has refunded your most recent purchase. I also noticed that this is the second time you've bought 1Password 5 for Mac and gotten a refund, and that you had posted previously in the forums about some trouble with your Master Password.

    You didn't specify why you wanted the refund. If you're unhappy with 1Password because you're having difficulty getting it to work properly, we hope you'll give us a chance to help you solve the problem, or share some feedback if there's anything you'd like us to improve about the app. Please feel free to contact us for help either here in the forums or via email.

    ref: MYA-41581-392

This discussion has been closed.