1Password 5 is $49.95 for upgrade???

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yanno88
yanno88
Community Member

Hey guys i just bought a new macbook & was installing all my apps, when i installed 1password it installed 5

and is now asking me to buy license for $49.99

is this right? its a forced upgrade? why do i need the new version & why is it $49


1Password Version: 5
Extension Version: Not Provided
OS Version: 10.10.4
Sync Type: Not Provided

Comments

  • thightower
    thightower
    Community Member
    edited August 2015
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    @yanno88

    Do you own version 4 ? The update from version 4 to 5 was free. You may just need to apply your current license to the new install.
    You can get the most up to date upgrade pricing here for your specific situation. https://agilebits.com/store/upgrade
    The upgrade is not mandatory.

  • danco
    danco
    Volunteer Moderator
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    But if your old version 4 was from AgileBits and you tried to install version 5 from the Mac App Store you would have been asked to pay again. You need to go from AgileBits 1PW4 to AgileBits 1PW5 or from App Store 1PW4 to App Store 1PW5 to be sure of a free upgrade (though in fact a little effort can also get you from App Store 1PW4 to AgileBits 1PW5).

    The upgrade from 1PW3 to 1PW4 was a paid one. But, due to a bug, some people were not asked to pay at that point.

  • thightower
    thightower
    Community Member
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    Great points @Danco

  • yanno88
    yanno88
    Community Member
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    so what do i have to do? apply my liscence??

    yes i paid for 4 before

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @yanno88,

    I'm sorry you're having trouble with this! As thightower mentioned, if you bought a license for 1Password 4 for Mac, version 5 is a free upgrade. As far as what you need to do, as danco explained, that will depend on whether you purchased version 4 from the AgileBits Store or the Mac App Store.

    I tried searching our system for the email address associated with your forum account but couldn't find any licenses for you. If you purchased a license for 1Password for Mac from the AgileBits Store with a different email address, you can have your license resent to you from the "I've lost my license" section of this site. The email you receive should have a link you can click to apply your license.

    Or if you purchased 1Password for Mac from the Mac App Store, you'll need to reinstall the Mac App Store version of 1Password. Just launch the Mac App Store, make sure you're signed in with the same Apple ID you used to make the purchase, and reinstall 1Password from the Purchases section.

    Does this help at all? If you're still having trouble, please let us know. Thanks!

  • yanno88
    yanno88
    Community Member
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    GOT IT :) APPLIED THE LICENSE ! IT WORKED :) THANK YOU

    yea it was cause i bought a new computer and downloaded a new 1password 5 - it didnt automatically upgrade

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Awesome! Thanks for letting us know, @yanno88! I'm glad you were able to apply the license.

    Hopefully you're all set, but if you have more questions or need anything else, just let us know. :)

This discussion has been closed.