iCloud keychain deleted by mistake

fibrozyt

Hello, first sorry for mir english. I deleted my keychain in iCloud on my mac by mistake (in iCloud settings). Now 1password says that iCloud is not active, but it is. Switching on an off doesn't solve the problem. On IOS it says "fail to fetch some record zones". Is there a way to solve this (I´m on el capitan and IOS 9).
Thank you for your help

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

AGAlumB

@fibrozyt: When you remove the 1Password data from iCloud using System Preferences (on Mac) or Settings app (on iOS) rather than from within 1Password itself, 1Password isn't able to access the data that should be there, I'm afraid.

We're working on a solution, but it's not possible reproduce this in the beta environment to test whether our fix works. And pushing untested code to users is a risky proposition, so we're exercising caution. For now, the best thing to do is follow these steps to backup your data and reset everything:

1. Save a backup of your 1Password data
2. Delete 1Password from your iOS device
3. Install 1Password on your iOS device
4. When you open it, please choose "Create New Vault"
5. Enter the same Master Password as before
6. Sync this new vault to iCloud. You shouldn't get any errors
7. Restore the backup you created in step one
8. Re-sync and Merge the data
9. Let it finish then you can try re-syncing your Mac as well

If you're still having trouble, the best thing to do would be to generate a diagnostic report in 1Password Settings > Advanced > Diagnostics (under Log Settings enable Sync) > Send Diagnostics (you’ll have to scroll to the bottom) and send it to support+forums at agilebits dot com so we can look at the logs to determine exactly what is happening. Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. We will get to the bottom of this! :)

fibrozyt

Thank you for your help. I solved the problem. I sync with dropbox. After that I deleted the app, create a new container and bring together the two containers.

AGAlumB

Excellent! Thanks for the update. I'm glad to hear that worked for you. You should be all set, but be sure to reach out if we can be of further assistance. And have a great weekend! :)