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When I try to upgrade, it auto populates my license but then states that an upgrade is not necessary

BobInAustin
BobInAustin
Community Member
edited August 2015 in Mac

When I try to upgrade from 3.0 to 4.0 / Mac Yosemite - it auto populates my license number but then states in red, that an upgrade is not needed.


1Password Version: Version 3.8.22 (build 32010)
Extension Version: Not Provided
OS Version: OS X 10.10.4 (14E46)
Sync Type: Not Provided
Referrer: forum-search:upgrade not working

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited August 2015

    Hi @BobInAustin,

    I'm not familiar with the "upgrade not needed" message that you're encountering; if you could include a screenshot of this message, that might help illuminate the situation for us.

    If you're running OS X 10.10 Yosemite, we recommend upgrading to 1Password 5 for Mac (version 4 was for Mavericks). If you have a license for version 4, you can use the exact same license file for version 5, as it was a free upgrade from 4. However, if you only have a license key for version 3, then 4/5 will be a paid upgrade, but you can get a great discount in our upgrade store with your v3 key: https://agilebits.com/store/upgrade

    Does this help?

  • BobInAustin
    BobInAustin
    Community Member

    I think the page I was being forwarded to prior to your link was upgrading my browser ext vs the program itself. Per your link, I got it all sorted out. Appreciate the help ;-)

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited August 2015

    Excellent! On behalf of Vee, you are most welcome! You should be all set, but be sure to reach out if you need anything else! :)

This discussion has been closed.