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Can't get my license key [temporary issue has been resolved]

rb_stern
rb_stern
Community Member
edited August 2015 in Mac

I keep trying to get my license key, but it keeps telling me that there are too many people trying to access the site - try again later. That seems ridiculous for what is supposed to be a reliable company that users rely on their products to access their passwords. What's going on? Have you been hacked or something? Are you as reliable as you claim? Please would you somehow get the license key that I paid for a month ago (I have the e-mail that says so) into my copy of iPassword 5.

Richard Stern


1Password Version: 5.3.2
Extension Version: 4.4.2
OS Version: 10.10.4
Sync Type: dropbox
Referrer: forum-search:I'm trying to get my license key for my Mac. I keep getting a message that oo many users are trying

Comments

  • rb_stern
    rb_stern
    Community Member

    OK - Finally after several hours and many tries I have now in fact got my key. Sorry if I seemed rude or frustrated.

    Richard Stern

  • sjk
    sjk
    1Password Alumni

    Hi Richard ( @rb_stern ),

    We had some temporary trouble with our site today, causing the message you were seeing. That's been resolved and I'm sorry for the inconvenience you went through because of it. I don't think you were rude and any frustration you felt is understandable in this situation. I'm happy to hear you did eventually get your license!

    Please let us know if there's anything else we can help you with and enjoy the rest of your weekend!

This discussion has been closed.