I need to change my e-mail and my address since I just moved.

sonjathompson

Just moved an my auto populated email and address are no longer valid, how do I change that in 1password. Also when I try to sign in to my account it states my e-mail, whether it is my old email or my current email is not valid

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Referrer: forum-search:I need to change my e-mail and my address since I just moved.

littlebobbytables

Hi @sonjathompson,

I do apologise but I'm not confident that I'm following your query/request.

If you have an Identity item in your vault then all you would need to do is edit the item and update it with the new information but I'm pretty sure that isn't what you're asking. I'm a little confused as we don't auto-populate any forms, it's a security measure where any filling we do has to have been initiated by the user. I'm also a little thrown when you talk about signing into your account, which account do you mean? It might sound silly to you but as a user/customer of ours you don't have an account with us in any normal sense. We keep a record of purchases and if you purchased via us we would have a record of the email and physical address you supplied at the time, is that what you're referring to? As soon as we know we're on the same page we will do our best to help :smile:

sonjathompson

I did not set up an identity item. Will enclose a screen shot or what I am talking about and what information I need to Screen Shot

[Edit: screenshot removed by AgileBits]

Vee_AG

Hi @sonjathompson,

Thank you for the screenshot. I've removed it because it contained sensitive personal information, but it did show me what you're referring to. That's actually Safari trying to autofill that information, not 1Password. We recommend disabling your browsers' autofill options when using 1Password. Here's how to disable AutoFill in Safari.

Then you can create an Identity item in 1Password with your new address and use that to fill in web forms. Does this help?

sonjathompson

Vee,

Thank you. Am unable to put in my e-mail in the Identity I have created. How do I do that.

Vee_AG

Hey @sonjathompson,

You're welcome. I'm glad to hear you were able to create and Identity item. Identity items have, by default, 3 sections: Identification, Address, and Internet Details. You can edit the existing item by clicking the Edit button at the bottom of the item details pane, and scroll down below the Address section to find email listed under Internet Details. Then save the changes, and you're done! :)

sonjathompson

Thanks Vee

littlebobbytables

Hi @sonjathompson,

That's great to hear that @Vee managed to help sort everything out for you :smile: If you have any other questions at all please do ask!