Successfully (?) installed 1password 5 for Air, but when opening the vault there is some old data

anttii90

Hi, maybe this was addressed somewhere but I'm sort of lost.

So, wanted to start using 1password5 (5.3.2) in my new MacBook Air (Yosemite 10.10.2).

Now, In my old MacBook (mid 2009) I've actually 2 hard drives. I downloaded 1password "normally" the first time say some years ago. Then I installed SSD where DVD-drive used to be, so installed 1pass again. Apparently the best solution to sync data was to use dropbox, but in SSD (10.9.5) which I always used after installation I couldn't find the keychain. I guess it wasn't in SSD, but it was still in the original hard drive. So I switched from SSD to hard drive and over there I just placed the keychain file to dropbox, which is now syncing between different hard drives in old MacBook and then again with Air. So it worked but when I opened the vault in Air just now, there was some old data I had years ago. The thing is, I never found any other keychain file but one in the original hard drive.

Does this make any sense? :)

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Megan

Hi @anttii90,

I'm not quite sure I understand where things are getting tangled up here, so I'll just confirm a few details before we move forward with any fix steps.

• Do you have a copy of your complete and up-to-date password database on one of your devices or drives?
• Are you using 1Password on multiple computers and devices? (If so, please provide details for any additional devices)
• If you open 1PasswordAnywhere by signing in to the Dropbox website and clicking on the 1Password.html file, is your data up-to-date there?

Essentially, we need to figure out where your data is correct, and then reset sync to ensure that every device is looking at that correct copy.

anttii90

Hi, sorry for confusion!

• I have up-to-date password collection in my old macbook's 09 SSD in 1pw4

• I have:
  -iphone 5s (8.4)
  -MacBook Air, Yosemite 10.10.2
  -old Macbook mid -09 (which I want stop using) and in this 2 drives: SSD with 10.9.5 operating system & ipass 4.4.3 AND the original HD with 10.6.8 and 1password 3.8.21

• It's not updated

Basically, I had the older (the first) version of 1password in macbook 09 in HD in the first place, then I wanted to speed up my laptop so installed SSD, where my data is currently correct. I guess it has sth to do with the two drives, so then in my Air it still has very old data from HD. So if I used my macbook 09 I'd choose either HD or SSD when the laptop starts.

Is this of help?

Megan

Hi @anttii90,

Thanks so much for following up here! I think we can sort this out now. :)

Let's reset sync so that all of your devices are pointing at the same keychain:

• On your iOS devices, open 1Password for iOS, tap Settings > Sync > Sync Service, and tap Disable Sync.

• On the Macs, open 1Password for Mac, and click the 1Password menu, then Preferences. Click Sync, and click Change syncing.

• Check the box to remove the data from Dropbox and confirm that you want to disable sync. (please note, these instructions are for 1Password 4 and 5 - I'm leaving your original HD and 1Password 3 out of the equation for now. If we need to update that as well, please let me know!)

• Reboot the Mac and iOS devices.

• Check your Dropbox folder and delete any other 1Password folders or files that the remove data checkbox did not take care of.

• On the old Mac, open 1Password 4 (which has your correct data) go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and select Open. This will regenerate a 1Password folder in Dropbox, and that will contain a new 1Password.agilekeychain file.

• Allow Dropbox to fully sync.

• On the MacBook Air, go back to the Sync preferences, and click Dropbox. Click Choose vault, then navigate to your Dropbox folder and choose the 1Password.agilekeychain file that was created in the previous step. You may be prompted to enter the Master Password of that vault.

• Allow Dropbox to fully sync.

• Go back into the iOS app and re-enable Dropbox sync. That should get everything looking at the same file.

anttii90

Yes it worked perfectly in the end! Thank you Megan you made my day! :)

Megan

Hi @anttii90,

You've made my day as well - I'm so glad to hear that you're all sorted out!

I hope that 1Password behaves perfectly for you from now on, but if you have any other questions or concerns, we're here for you! :)