iCloud sync, both sides say they synced recently, but they have different data.

fran1111

In the Mac app 1Password -> Preferences -> Sync says iCloud, last synced 1 minute ago. There are 10 items in the main view of the 1Password app. In the iOS app Settings -> Sync says sync service is iCloud, last sync 7 seconds ago, Items 5.

Why are they different? How can I get them to sync?

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1Password Version: 1Password Version 5.3 (530029) Mac App Store
Extension Version: Not Provided
OS Version: OS X 10.10.4
Sync Type: iCloud

Vee_AG

Hi @fran1111,

Sorry you're having trouble with iCloud sync! Can you confirm that you are logged in to iCloud Drive with the same Apple ID on both devices?

fran1111

Hi Vee

How do I do that?

Stephen_C

On iOS go to Settings > iCloud. On the Mac go to System Preferences > iCloud.

Stephen

fran1111

Nevermind, rebooted phone and mac and now it has synced. So that's nice. Thanks, have a great day.

Drew_AG

Hi @fran1111,

If you're signed into the same Apple ID in both places that Stephen specified, you can find more troubleshooting tips for iCloud sync here: Troubleshooting iCloud sync issues

If you go through those steps but are still having trouble with iCloud sync, can you please let us know a few more details:

• What version of iOS is running on your iOS device?
• What version of 1Password for iOS is installed on your iOS device?
• Was iCloud sync previously working, or is this the first time you've tried to use it?

Thanks!

Vee_AG

Hey @fran1111,

Looks like Drew was composing his post when you wrote back to let us know that rebooting did the trick. Thanks for that follow-up, and we're glad your data is syncing properly now! Cheers. :)