Upgrading at last, some questions
I first bought 1Password for my MacBook, then could not upgrade it due to the old system. I upgraded to 3 on my phone, but am now being told my "trial has expired." Do I need to re-purchase?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Upgrade issue
Comments
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On the assumption you are seeing the "trial expired" message on your Mac (rather than on your phone) this knowledge base article should help:
“Trial Expired” notice (Mac)
Stephen
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Hi @nanipaape,
I'm sorry for any confusion about the Trial Expired message you're seeing. Hopefully the article from the link Stephen posted is helpful for you.
I tried searching our system for the email address associated with your forum account but couldn't find any licenses for you. If you purchased a license for 1Password for Mac from the AgileBits Store with a different email address, you can have your license resent to you from the "I've lost my license" section of this site.
Or is it possible you purchased 1Password for Mac from the Mac App Store? In that case, you'll need to install the Mac App Store version of 1Password. Just launch the Mac App Store, make sure you're signed in with the same Apple ID you used to make the purchase, and reinstall 1Password from the Purchases section.
If you have more questions about that, just let us know and we'll be happy to help! :)
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My old email address is no longer active. I moved to a new town. I just asked to have my license sent to my current email address, but I haven't seen a response. I bought directly from Agile Bits.
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At least I think I did. It's not showing up in purchased apps in the App store.
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This link will help you find out where you bought your copy of 1P:
Stephen
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Hello @nanipaape,
If you emailed us recently and you haven't received a reply yet could you let us know the ticket ID that our email system should have sent you. I tried looking for an email from the email address you have registered here in the forums but it didn't reveal anything.
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So. My old email address (now defunct) was (removed by moderator). That’s the address I most likely used when I bought the product. I don’t have that email address anymore, but can you look it up in your records, please? I cannot just email your company, because you don't have an email address listed on your website, so it appears like I have to talk to a crowd rather than having a private communication between me and Agile Bits. Yuck. I did try having it sent to my current license, but of course, there's no record of me under that address!
I am OK with paying to update from my old version, which was a few versions ago, admittedly. But I do not want to spend $70, since I bought it once already, despite nobody being able to find the information. Please help solve this!
On my new Mac, when I look at “about iPassword” it just says my “trial has expired” and asks me to enter my license! This is growing quite circular, isn’t it? I did not consciously sign on for a trial, but I know that at one point, one could not upgrade on Mac laptops, but could on phones, so maybe that entered me into some kind of trial mode. I did not upgrade at the time, because I could not, as I have explained.
Perhaps the frustration this is causing will make it easier to just pay the dang $70 and be done with it?
Thank you.
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PS I am using Version 3.8.21 (build 32009).
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I have removed your old email, as this is a public forum and others could use it. I have informed the staff of the address, so don't worry.
There's no email listed on the website, as AgileBits do want people to use the forums as first line of support. But if email support is needed, they do give addresses. Unfortunately, until your most recent post, nobody knew that it was one of the issues that needed to be dealt with that way.
Probably, now that the staff have your old address, they can find your old license and tell you what to do. Or you could just email them at support+licenses@agilebits.com giving them your old address and a link to this thread.
By the way, $70 is the price for the Mac + Windows bundle. The new price for Mac only is $50, but you would be eligible for an upgrade discount.
Remember that if you want iCloud sync , you MUST buy from the Mac App Store where upgrade discounts are not available (due to Apple's restrictions). Dropbox sync is available on all versions, and in my opinion (and that of many AgileBits staff) it is as good, probably better, than iCloud.
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My old email address is no longer active. I moved to a new town. I just asked to have my license sent to my current email address, but I haven't seen a response. I bought directly from Agile Bits.
@nanipaape: To be clear, if you're entering your new address into the license system but you're registered under the old address...well, there won't be any record there to send you. That's probably why you were having so much trouble!
To that end, I've updated your email address in our system and resent your license. Just follow the instructions there to install and register the app. You should be all set, but be sure to let us know if you have any other questions. We're always here to help! :)
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