Cannot add license when I install !Password on new laptop

jieh

My old laptop died and was replaced by a MacBookPro.When I transferred 1 Password to it,it works but every 5 minutes interrupts me to ask for a license, I have the license, but cannot find how to enter it. Julien

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1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: OS X 10.10.4
Sync Type: Not Provided
Referrer: forum-search:Cannot add license when I install !Password on new laptop

Vee_AG

Hi @jieh,

I searched our sales records for your email address and wasn't able to locate a license. Have a look at this support article to address the "Trial Expired" message.

“Trial Expired” notice (Mac)

If you have the license file, you should be able to add it to 1Password 5 just by double-clicking the file with 1Password running and unlocked. If you bought 1Password from the Mac App Store, then the license is tied to your Apple ID and you'd need to download it from there (easily located in the Purchases tab) rather than from our website.

Let us know if you have any further questions or trouble. Thanks!

jieh

My previous e-mail was [removed by AgileBits for privacy], and my serial number is
[removed by AgileBits]. I tried clicking on the app,but nothing happened. When I select
³License² I get my downloads screen, which does not help. I open the
Applications folder, and 1Password is greyed out.What should I try next?
Julien

Vee_AG

Hi @jieh,

Thanks for providing this additional information. I've removed your email address and license info from your post to protect your privacy in this public forum. Sorry for the trouble you're having here!

In the last few months, we have streamlined the process for new users to add their license file to 1Password 5 right from the license/receipt email. I have resent your license info to you via email (to your .edu address--do you still have access to that?). In that email, under 1Password 5 for Mac, you should see a link that says "Click here to apply your 1Password license." When you click that link (with 1Password 5 running and unlocked), it will open a page in your default browser which automatically downloads and applies your license to 1Password. This should take it out of trial mode, unlock the full-featured app, and store your license file within 1Password in the Software Licenses category for future reference.

If you no longer have access to that email address, let us know and we can update that in our records. Would you like us to change it to the email address associated with your forum handle?

ref: 258067

jieh

Please change my e-mail address to [removed by AgileBits for privacy].The other one is inconsistent.

Vee_AG

Thanks, @jieh, I have updated your email address as requested, and resent your license info there.

Please let us know if you're able to apply your license from the "Click here to apply your 1Password license" link contained in that email.

jieh

That seems got have worked. Thank you for saving my sanity.Julien

Vee_AG

Ha, you're welcome, @jieh! I'm so glad I could help.

Hopefully 1Password will work perfectly from now on, but if anything else should come up, you know where to find us! :)