My iCloud sync is broken. Has been for a week. Just upgraded today to iOS 8.4.1 and OS X 10.10.5
... still not working! Help! I have a lot of clients who I've moved to 1Password, and they're sure to break too, if I have! While I'm here, do you have a reseller account option?
Thanks!
nikki
1Password Version: 5.3.2
Extension Version: 532001
OS Version: 10.10.5
Sync Type: iCloud
Referrer: forum-search:My iCloud sync is broken. Has been for a week. Just upgraded today to iOS 8.4.1 and OS X 10.10.5, and it didn't resolve the issue. iCloud is not available at all now in Sync prefs. Help!!
Comments
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In answer to your first questions, you are using the AgileBits version of 1P5, which does not support iCloud sync following changes made by Apple on the introduction of OS X Yosemite. See this knowledge base article:
Why does iCloud require iOS 8, OS X 10.10, and the Mac App Store?
Forgive me for not answering this:
While I'm here, do you have a reseller account option?
I'm merely a volunteer here so must leave that for AgileBits. I just thought you might like an answer to the first question in the meantime.
Stephen
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Hi @nikbongard,
You may very well have follow up questions after reading the link that Stephen_C helpfully posted. If you do please do ask. It sounds like you upgraded from 1Password 4 on Mavericks and iOS 7 where iCloud sync was quite different. Yosemite, iOS 8 and the new iCloud Drive were quite a shakeup when they were first introduced as the link may attest to.
In regards to your query about reseller accounts. This is not something we currently do and I'm not aware of any plans at the moment where this would change. I'm not sure who would be best to direct this sort of query to I have to confess so you could email us at support+licenses@agilebits.com and somebody will ensure your query reaches the right person. Now it might just be a thank you for your interest response though - I genuinely don't know but it could be your details are recorded (again no idea).
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Thanks guys. It's strange, though, because the sync was working with iOS8.3 and OS X 10.10.4, but broke when upgrading to 8.4 and 10.10.5. I'll switch to Dropbox sync for now...
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Hi @nikbongard,
Please let us know if you have any questions about switching to Dropbox. We have a support guide to help you through the process: switch to Dropbox sync. :)
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