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1password opens, then immediately shuts [resolved by restoring 1Password data backup]

Uberdoc
Uberdoc
Community Member
edited August 2015 in Mac

1password will open, then immediately shut again. This happens with both the program and the app on Chrome, Safari or Firefox. I'm using a Macbook Air2 and Yosemite 10.10.5. The error reported is *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** setObjectForKey: key cannot be nil' in the error report that I sent to Agilebits. Tried uninstalling and reinstalling program, both the program and helper app, with no change. I'm able to access 1password on my iphone 6plus.

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    edited August 2015

    Greetings @Uberdoc,

    Can you do the following for us please.

    I would like you to create a Diagnostic Report, this guide will assist.

    Please do not post your Diagnostics Report in the forums

    The email address you will want to use is support+forum@agilebits.com.

    When sending the diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two.

    Once you've sent the report a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:

    ref: BJI-49322-423

  • Uberdoc
    Uberdoc
    Community Member

    Upon further investigation, I noticed that 1password had made two recent backups with 1.2 million entries per backup! Since I have only about 350 passwords, I thought this might have been the problem. So I restored from the last recent "good" backup, and everything is now working well. I still don't know why 1password made those erroneous large backups in the first place though.

  • sjk
    sjk
    1Password Alumni

    Hi @Uberdoc,

    I found your email with the diagnostics, where Eva sent you a reply… just missing seeing yours here posted slightly after that. :)

    It looks like your 1Password database got into a bad state sometime between the last good backup that you successfully restored and the later two that showed outrageously high item counts (when the app was also failing to open). I couldn't determine the cause, but am glad to hear everything's working well again after the backup restoration!

    I've seen a few other backups like that, sometimes while it was still possible to open and use 1Password.

    Please let us know if this does happen again and we'll investigate further to find the reason. Thanks!

This discussion has been closed.