Complete and utter nightmare

melvbot

I recently bought a Mac mini to replace my geing iMac, yay for me. The problem is that when I restored from a Time Machine backup (Lion) to Yosemite my keychain somehow disappeared and left me unable to use the main app but the browser extension worked fine, sort of yay for me. Now sinece updating Firefox to 40 I can no longer use the browser app, ok time to upgrade, or so I thought . I now have no agilekeychain and cant add my license to 1 Password 5 for any sort of existing user discount. In short, I've lost all my logins and discount, not happy at all.

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1Password Version: 3 to 5
Extension Version: Not Provided
OS Version: 10.10.4
Sync Type: Not Provided

littlebobbytables

Hi @melvbot,

So you've faced a cascade of issues here.

I've re-sent you your original 1Password licence. If you are looking to purchase an upgrade licence you would enter that licence key on this page and it will offer you a discount on our various products.

That's just the licensing bit though.

The much more important aspect is that of your Agile Keychain and it's hard to say if there is good news here or not. If you've been solely relying on the database stored in Firefox then it's not good. We have no way to extract the contents of that encrypted Firefox database. Now in theory (I haven't attempted this yet) it should be possible to get a copy of the extension working again in Firefox ESR 38. If we can copy the extension's data over it would allow you to run the extension for a while and give you a chance to manually create a new vault in 1Password 5 based on the contents.

The first thing to do is see if Time Machine restored anything from your original 1Password 3 installation.

1. Open a Finder window.
2. Use the keyboard shortcut ⇧⌘G to open a Go to the Folder window.
3. Paste the following path, ~/Library/Application Support/ into the field and click the Go button.
4. In there do you see a folder titled 1Password. You may have one called 1Password 4 but that isn't what we're interested in, we're only interested in one called 1Password. If you see such a folder what is in there and in any of the folders in there?

The only other location 1Password 3 ever stored anything was if you explicitly told it to use a Dropbox account for storing your Agile Keychain. You would remember doing so though and it should have picked it up when you re-added Dropbox to your new Yosemite Mac.

If there is no existence of the Agile Keychain we'll start down the more murky route of mucking about with Firefox profiles to see if there is anything we can recover. This will be messier though :(

melvbot

Theres no 1Password folder in Application Support and to be honest I think it'll just be easier to start again from scratch. Im just glad I can use the upgrade code, starting again is a bit of a pain but I'll just have to get on with it.

littlebobbytables

Hello @melvbot,

I'm sorry it's come down to this. For anybody upgrading from 1Password 3 to 1Password 5 where 1Password 3 is working it's seamless. 1Password 5 sees the old data and imports it. If we find an Agile Keychain in Dropbox we'll try and use it. So the first bit of really bad luck is when all of that data seemed to disappear from Time Machine - that's sucky. If that wasn't bad enough though you got caught out by Firefox and their update removing a dependency that are 1Password 3 extension relies on. One of those could be recovered from but the combination is just crappy.

If you want to try and recover the extension database let us know and if not I hope starting from scratch isn't too painful.

melvbot

By some fluke/miracle Ive gone through an old flash drive and found a copy of my agile keychain, it must be a year old but I have no recollection of doing this, but for whatever reason Im glad I did!
Upgrade time. Thanks!

littlebobbytables

I am really happy you found an old Agile Keychain @melvbot, I hope most of it is still valid and gives you a good starting point to work from.

Now a pen/flash drive isn't one of the default locations we check so just to save a little frustration here is a link to our page on what to do as an existing user where the Agile Keychain is elsewhere on your Mac. That should hopefully help you get everything kick-started. Now 1Password will continue to synchronise to the flash drive after it creates the new vault so please feel free to disable sync if you don't want to use the flash drive. All that really matters is it's populated the encrypted SQLite database file based on the Agile Keychain which is what 1Password 5 now uses.

Let us know how you get along :smile: