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Why do I see "Trial expired. Click here to buy"?

ajahn
ajahn
Community Member

I am a registered owner of 1Password, but at the top of 1Password, I see "Trial expired. Click here to buy". When I open the app, it shows a little button at the top right "Trial Expired".


1Password Version: 5
Extension Version: Not Provided
OS Version: OS X 10.10.4
Sync Type: Dropbox
Referrer: kb-search:Trial expired. Click here to buy

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please take a look at this knowledge base article, which will help you:

    “Trial Expired” notice (Mac)

    Stephen

  • ajahn
    ajahn
    Community Member

    I worked it out. Not sure why it didn't know I had a license, but I was able to reapply it.
    Thanks

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @ajahn,

    I'm glad you were able to reapply your license file! If you had installed 1Password on a new Mac (or something similar), you would have needed to apply your license file. I'm not sure if that's what happened or not, but thought I'd mention it as a potential cause. But as long as it's activated with your license now, you should be all set. If you run into more problems or have any questions, just let us know! :)

This discussion has been closed.