Paid twice. Need refund
I hit the purchase button twice,did not get a confirmation the first time. I have been charged twice, how can I get a refund?
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Comments
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If the email address you used to buy your license(s) is the same as the one you used to register for the forum, I expect someone from AgileBits will be along shortly to confirm that they have refunded your second purchase.
If you used a different email address for your purchase, send an email message from that address to support+licenses@agilebits.com. Describe your issue and include a link to this thread. You'll get an automated response, which includes a ticket number. It would speed things along if you post that ticket number back here in this thread.
Don't post any email addresses here - this is a public forum, and I doubt you want to attract the spambots.
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Hi @leekelley,
I'm sorry for the trouble here! I found both purchases listed under your email address from your forum account, so I refunded one of them (you should see the credit show up in your account soon).
If you need anything else, please let us know - we're always happy to help! :)
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