I have downloaded 1Password 4, but it is read only, I can not open it

Finnove

I have windows 10 and i use google chrome

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Referrer: forum-search:I have downloade 1password 4, but it is read only, i can not open it

LauraR

@Finnove - Are you logged in as an Administrator user on your Windows PC? What error do you get when you try to run it?

Smartflyer777

I have just upgraded to Windows 10 from 7 and also have the issue as read only error: vault.agilekeychain is read only.
Have rebooted etc but still same issue. Need urgent assistance. Regards

LauraR

@Smartflyer777 - Upgrading to Windows 10 should not have caused a problem. I'd like to ask you to create a Diagnostics Report from your Windows PC:

https://support.1password.com/diagnostics/win.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!