Having trouble onboarding a coworker to a vault shared on google drive.

laraol

We use 1Password for work. My coworker got a new computer and is trying to set up 1password on his new computer. We were syncing (not very successfully) using google drive. He's trying to get that mutual vault set up on his new computer, but for some reason can't get it set up. We've tried double-clicking on the agilekeychain file itself but it doesn't do anything (just opens up 1password), and also making a new vault and setting it up to sync with that file (but then it prompts us to duplicate it rather than sync with it). His primary vault is set up to sync with iCloud.

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1Password Version: 5.3
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: Elsewhere
Referrer: forum-search:import vault

hawkmoth

Google Drive isn't a support cloud sync solution. iCloud and Dropbox are, and Dropbox is the only one of the two that has provisions for sharing a vault.

Have you had an opportunity to check out this article on sharing a vault?

Megan

Hi @laraol,

I'm sorry to hear that you're having trouble adding a secondary vault to your system. As Hawkmoth says, we don't officially support Google Drive as a sync solution, but we'd love to try and help you figure out where things are getting tangled up.

I'd like to ask you to create a Diagnostics Report from the Mac that isn't behaving:

https://support.1password.com/diagnostics/mac.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

laraol

Thank you! Will do.

schmunk

I think this is a related issue: https://discussions.agilebits.com/discussion/comment/227501/#Comment_227501

Megan

Hi @laraol,

We look forward to receiving the Report! :)