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Sync error and now logins have additional URLs that are wrong

support647
support647
Community Member
in Mac

I use Dropbox for syncing, and I got a sync error, and now my logins have URLs from other logins in addition to the correct URL. For example, my Gmail login has the Citibank URL in addition to the Gmail one. This happened for a lot of my logins. Is this a known issue or something that has happened before?

Thanks

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:wrong url

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Please provide the missing information marked Not Provided at the bottom of your post in order that someone can give you a helpful response.

    Stephen

  • Megan
    Megan
    1Password Alumni

    Hi @support647,

    I'm so sorry to hear that you've been having trouble with 1Password! I can't say that I've heard of that issue before, so, like Stephen says, we'll need some more information in order to proceed.

    In addition to your version information, it would be helpful to know a bit more about how you resolved the sync error that you had.

    Thanks for your help in tracking this down!

  • support647
    support647
    Community Member

    I have provided all of the missing information. The sync error showed up once, then went away by itself.

    1Password Version: 5.3.2
    Extension Version: Chrome: 4.4.2.90
    OS Version: 10.10.5
    Sync Type: Dropbox

    Thanks!
    Ryan

  • Megan
    Megan
    1Password Alumni

    Hi Ryan ( @support647 ),

    Thanks for getting back to us! Let's take a closer look at your system.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.