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Not able to open PDF attachments from a "Secure Note"

Afshin
Afshin
Community Member
in Mac

They "Secure Note" attachments are referenced as text but I'm not able to drag them to my desktop, I was previously able to see them.
I have few other "Secure Notes" that showing the PDF icon and I'm able to open them fine.

1Password Version: 1Password Version 5.3 (530029)
Extension Version: Not Provided
OS Version: OS X Yosemite, 10.10.5
Sync Type: iCloud

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Afshin,

    I'm very sorry you're having trouble with some of your attachments! I don't know for sure why that would have happened, but I know our developers have fixed some bugs related to attachments, so if this issue was caused by one of those bugs, the good news is that this should never happen again.

    They "Secure Note" attachments are referenced as text...

    Do you mean that you can see the name of the attachments in the Secure Note items (next to where it says "attachments" near the bottom of the item details) but they don't have an icon? Or did you mean something else?

    ...but I'm not able to drag them to my desktop

    I'm not sure why you wouldn't be able to drag them to your Desktop. What if you double-click on them from 1Password, or if you click once on an attachment and press the space bar?

    I have few other "Secure Notes" that showing the PDF icon and I'm able to open them fine.

    Ok, so it sounds like the problem is only happening for some attachments or Secure Notes, but not all of them? For those that aren't working, did you add those recently, or have you had them in 1Password for a while? Do you happen to remember roughly when you were last able to open those attachments?

    Also, do you sync 1Password with any other devices (another Mac, iOS devices, Windows PC, etc)? If so, do the attachments work on those other devices?

    Now, if those attachments definitely are not working at all, and it's only a problem for some of your attachments in 1Password, and you don't have working copies on other devices, there's a chance you'll be able to retrieve working copies from one of your backups which are automatically made by 1Password. First, please make a new backup of your current data by going to File > Backup in the main 1Password app. That will open the Backup preferences and show all your backups, including the new one you just made.

    Next, you can choose a previous backup and click the Restore button. Once you do that, find an item with an attachment you've been having trouble with, and try to open it. Does it work? If not, go back to 1Password > Preferences > Backup and try restoring from an earlier backup. You can do this as many times as you like. Once you find working copies of the attachments, drag them to the Desktop like usual, then restore 1Password from your new backup with all your current data. Finally, edit the Secure Notes to delete the non-working attachment(s), attach the working copies from the Desktop, and save changes.

    Hopefully that will help to get your attachment back again! Please let us know how it goes and if you have any questions about that. Thanks!

This discussion has been closed.