I bought for my desktop and installed on my laptop, but I keep getting a trial expired message?

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cookie
cookie
Community Member

I bought through from Apple the manager and secure wallet. I thought I could install on multiple devices but I keep getting a trial expired message on my laptop. Is there somewhere to enter my order number or something?


1Password Version: 5
Extension Version: 5
OS Version: 10.10.5
Sync Type: dropbox
Referrer: forum-search:I bought for my desktop and installed in on my laptop too, but I keep getting a trial expired messag

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  • hawkmoth
    hawkmoth
    Community Member
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    Did you download the application for your laptop from the Mac App Store? If that's where you bought your original license (and it sounds like you did), you license is tied to the AppleID you used to buy it. If you log in to the Mac App Store on your laptop with the same AppleID and click on the Purchases tab, you should see 1Password there and can download it without charge. No license is needed, since that is taken care of by Apple and is tied to that AppleID.

    In any case, you definitely do not have to buy another copy for a second Mac; you are correct in your understanding that you can install it on multiple devices of the same platform. So if what I said above doesn't apply, could you post back with any other information you might have? The most likely thing is that you have downloaded the copy from the AgileBits web store, instead of from Apple. If that is the case, let us know that. There are some direction you should follow to switch over to the Mac App Store version.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @cookie,

    Hopefully hawkmoth's reply helped. It does sound like you've purchased from one location and downloaded from another. The reason for the confusion is all applications purchased via Apple's Mac App Store use Apple's authentication and everything is tied to your Apple ID. As this works everywhere where the Mac App Store is there isn't a licence like we need to use in our AgileBits Store. We use licences because we don't have the same global scope that Apple has. Unfortunately the two systems are not compatible in any traditional sense.

    If you purchased 1Password for Mac in Apple's Mac App Store then all you should need to do is launch the App Store application on your Mac, switch to the Purchases tab and download 1Password for Mac. This will download directly to your /Applications/ folder and at this point you will likely have two copies of 1Password. The 1Password copy is the one from the Mac App Store while the 1Password 5 copy is from our AgileBits Download page. You will want to launch the 1Password 5 copy (don't worry about unlocking your vault) and simply quit using the keyboard shortcut ⌃⌘Q. This will ensure the 1Password 5 version of 1Password mini is not running. Next, drag that copy of 1Password to your Trash so that only the 1Password application remains in your /Applications/ folder. When you first launch 1Password, it will automatically find the vault you've been using in 1Password 5 and it should all be fine after that.

    Now if you do have any troubles at all please do let us know and we'll do our best to help you through the issue :smile:

  • cookie
    cookie
    Community Member
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    OK-I figured it out based on these instructions. It wasn't clear to me if copy I should drag to the trash but I assume that was the 1password and NOT the 5? If I have that wrong let me know!

    Tx

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @cookie,

    Sorry for any confusion I caused.

    I would personally keep the 1Password copy and trash the 1Password 5 version.

    The reason why is 1Password 5 is the copy that expects the licence, the one that you can always download and will simply run is the 1Password copy that comes from Apple's Mac App Store. I don't know if you will ever want it but the Mac App Store version is the one that can synchronise it iCloud Drive because only applications or apps from Apple's Stores are allowed to access the required frameworks. Going forward it would mean you could simply ignore our website for downloading the app, instead using Apple's Mac App Store to retrieve all of your purchases on any new Mac you may or may not obtain in the future.

    If that still doesn't clarify please do say! :smile:

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