License question

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cstyler
cstyler
Community Member
edited August 2015 in Mac

Hi- I believe I have one license which should be good for three osX devices and, separately, bought the app in the Apple App store which should be good for three ios devices. I tried to install 1password on my laptop using the license but was unsuccessful. How can I check that I have both a license and the app? Thanks for any help you can offer. License is for version 5.0.2. App is version 5.5 Operating system: Mac: Yosemite 10.10.4 and tablet/phone: iOS 8.4.1


1Password Version: Not Provided
Extension Version: Not Provided
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Sync Type: Not Provided
Referrer: forum-search:[Hi- I believe I have one license which should be good for three osX devices and, separately, bought the app in the Apple App store which should be good for three ios devices. I tried to install 1password on my laptop using the license but was unsuccessful. How can I check that I have both a license and the app? Thanks for any help you can offer.]

Comments

  • hawkmoth
    hawkmoth
    Community Member
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    You haven't said where you purchased your OS X license, but no matter where, you can install that license on as many OS X devices as you use yourself, plus on the machines of as many as five other family members living in the same household. You are not confined to three devices.

    If your license for OS X came from the AgileBIts web store, you will have received email confirming your purchase and giving instruction on installing the license file. You would just open that email message on the laptop and click on the provided link, while 1Password is open, and it will install the license. If you no longer have that email message, you can have your license information resent by entering the email address you used when you bought your license at the bottom of the main support page, here.

    If you bought your OS X license from Apple at the Mac App Store, licensing will be different. It's tied to the AppleID you used to buy it. You would login to the Mac App Store on your laptop with the same AppleID, then click on the Purchases tab. You'll see 1Password on you list of purchased software, and you can download it from there. If you are trying to share this license with other family members who don't use your AppleID, you wold need to set up Family Sharing through Apple.

    You asked how you will know if the application is installed. Open your Applications folder. You should see 1Password or 1Password 5 in that folder. The first is from the Mac App Store, if that's where you got it. The second comes from the AgileBits web store.

    With respect to the iOS application, it's free to download and use in its basic form for everyone. If you have (or want) the more advanced Pro features, those are obtained via an in-app purchase, which will allow you to use those Pro features on all of your iOS devices that are using the same AppleID, You would not be confined to three devices. But the OS X and iOS versions are completely separate applications, and you do need to have separate licenses for each. Your OS X purchase does not affect your iOS application, or vice versa.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hi @cstyler,

    You do indeed have a licence for 1Password 5 for Mac and I've just resent the licence email to you.

    I suspect (but don't know for certain) that the issue might be confusion of what the licence is. The much older 1Password 3 for Mac used a licence key, a string that you could paste into a field to register your purchase. We changed this in 1Password 4/5 to instead use a licence file. In the email there should be a sequence of steps on how to register your 1Password 5 licence.

    If that isn't the issue or you're still having problems please do let us know at what stage the expected behaviour starts to deviate from what the guide says it should be and we'll work with you to get it resolved. What I can say is that if all three Macs belong either to you or family members in the same household then you're definitely covered and it's just a case of working out what is tripping it up :smile:

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