iCloud synchronization problem
For a few days now iCloud synchronization is not working any more. On my Mac 1Password tells me to switch on iCloud, which actually is switched on. On iPhone and iPad I get that annoying "failed to fetch some record zones". I am through with all procedures to reset: Clean iCloud data, reset sync, reinstall 1Password on iPhone and iPad. Sign out from iCloud on my Mac. Nothing works. I am now on WLAN-sync, which is not a solution, if you work with Mac, iPad and iPhone. 1Password Mac, 5.3, App-Store, 1Password Pro iOs 5.5. Thanks for assistance.
1Password Version: 5.3
Extension Version: 4.4.2
OS Version: OS X 10.10.5
Sync Type: iCloud
Comments
-
Hi @mwk69,
I suspect I know what the issue is but to confirm I would like you to create the following Diagnostic Reports please, one for each device. These guides will assist.
Please do not post your Diagnostics Report in the forums
The email address you will want to use is support+forum@agilebits.com.
When sending the first diagnostic report to the address above it would help immensely if you could include a link to this thread and your forum handle so we can connect the two. For additional diagnostic reports please wait for the automated reply that will be forthcoming. If you either reply to that email or use the email subject as is it will allow our system to link the emails together as belonging to a single issue.
Once you've sent the reports a post here with the ticket ID will help us to keep an eye out for it. With access to the report we should be able to better assist you :smile:
ref: CSI-76
0 -
Thanks for your prompt reply. Here are my support IDs
for Mac:[#BJQ-96239-152]
for iOS: [#CSZ-64738-254]0 -
Thanks @mwk69! We received both reports, and I'll update the email thread with details from this forum discussion so it's easier for our support team to get up to speed with the issue. Someone will get back to you as soon as possible with more information, and we'll keep the conversation going directly via email to avoid complicating things between here and there.
ref: BJQ-96239-152
0
