Password vault doesn't open after moving vault

ichsemir

I have synced my password vault to a NAS drive (IP 192.168.1.25) and all worked fine. So far so good. Now the NAS has a new IP and I can't open the password vault. Even if I double click the vault. 1Password opens and asks for a password. I enter the password like I always do and nothing happens. Any idea what the problem is?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Local NAS

Drew_AG

Hi @ichsemir,

I'm sorry you're having trouble opening 1Password after the change to your NAS! The first thing I should mention is that we discourage setting up Folder sync in 1Password to sync directly to a NAS because of problems that can happen if 1Password encounters latency or other network issues when it's trying to read/write to a sync folder. (My understanding is that there's no Apple API to notify 1Password when a network drive is no longer available like there is for removable (USB) drives.) Instead, you should set up Folder sync to point to a local folder on the Mac, and then use a tool such as rsync (or another file copy tool) to copy the contents of the folder to/from the NAS. We have a bit more information in our Folder sync guide.

Having said that, you should still be able to open 1Password and see your data even if the NAS becomes unavailable, so I'm not quite sure why you aren't able to open the 1Password app and enter your master password like usual. To help us figure out the problem, can you please let us know some more details about your setup:

• What version of Mac OS X are you running?
• What exact version of the 1Password app is installed on your Mac?
• Are you using the AgileBits Store version or the Mac App Store version of 1Password?
• When you "double click the vault", do you mean you double-click the .agilekeychain from the NAS?
• What happens when you open the main 1Password app like normal? (For example, are you asked for your master password? Do you get an error message immediately? Or does something else happen?)
• Do you receive any error messages? If so, what do they say?
• Aside from that Mac, what other devices/computers are you syncing with 1Password (if any)?
• What version of 1Password is installed on the other devices/computers (if any)?
• What device/computer has your most up-to-date 1Password information?

Thanks!

ichsemir

Hi @Drew_AG,

I'm using 1Password 5.3.2 (532001), downloaded from the 1Password Website. You are right, if I double click the .agilekeychain from the NAS or from my local drive 1password starts and requests a password. I enter the password and if I press enter or click the login icon nothing happens. No error message appears. At the moment no other computer is syncing with the NAS.

Meanwhile I have fixed that issue. I've copied the latest backup from ~/Library/Application Support/1Password 4/Backups to my desktop, deleted the password container, started from scratch and used the backup to get all up and running again. This worked for me.

What is your suggestions if I want to share the passwords on a local network with several computers? I don't want to use dropbox or anything that requires an active internet connection.

Thanks for your response.

Best.

Drew_AG

Hi @ichsemir,

I'm glad you were able to solve the problem! Thanks for letting us know what you did to get that all sorted out.

If you want to sync your 1Password data between multiple computers via the NAS, the best way is to set up the Folder sync option in 1Password to point to a local folder on your Mac, then use a file copy tool (like ChronoSync or rsync, for example) to copy the contents of that folder to/from the NAS. On your other Macs, use the same tool to copy that data from the NAS to 1Password's local sync folder (in other words, the same setup as the first Mac).

The idea is that 1Password will simply be syncing to a folder stored locally on each Mac. It will be up to the file copy tool you use to copy the 1Password sync data between that local folder and the NAS. Now, I should mention that this type of setup isn't officially supported by us - however, it has worked well for other users so I thought it was worth mentioning here. Your mileage may vary. :)

Hopefully this information is useful, but if you have questions about that, please let us know - we're always happy to help!