I can't access my 1passwords4 account - failed to connect to 1password mini. on Mac yosemite

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svrr
svrr
Community Member

1password won't open and isn't showing up on my iphone5


1Password Version: 4
Extension Version: Not Provided
OS Version: yosemite 10.10.5
Sync Type: iCloud i think
Referrer: forum-search:can't access my account

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  • svrr
    svrr
    Community Member
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    I'm heading out tomorrow a.m. for an international trip - can anyone help??
    rob

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    Hello @svrr,

    Regarding 1Password for Mac, did this issue happen after you installed the 10.10.5 update? We've had a couple of reports lately that might suggest for some something went wrong during the installation but details are scant at the moment. We've had one report that installing the Combo Updater for 10.10.5 helped but again, we don't have enough data points to say anything for sure. It might help but I can't guarantee it will. If you want to try you can find the OS X Yosemite 10.10.5 Combo Update at that link.

    I don't feel confident commenting on the issue with your iPhone as there isn't enough detail to go on just yet. If you can describe what happened we'll do our best to help there too.

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