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the option-command-\ is not working suddenly

Larry
Larry
Community Member
in 1Password 3 – 7 for Mac

My shortcut to 1 Password suddenly is no longer working on Mozilla or safari

1Password Version: 3.8.22
Extension Version: Not Provided
OS Version: OS 10.10.4
Sync Type: Not Provided
Referrer: forum-search:my short cut is not working on browsers

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Larry,

    Since you're using 1Password 3 for Mac, I've moved your message to our "1Password 3 for Mac" forum. I hope you don't mind!

    If you're using Firefox 40, the following knowledgebase article will explain the problem and your options: 1Password 3 extension missing in Firefox 40 or later

    That wouldn't explain the problem in Safari, though. Do you still see the 1Password extension icon in Safari's toolbar? If so, what happens when you click on it? If you don't see the 1Password extension in Safari, you may need to reinstall it. You can install the 1Password 3 extension from here: https://agilebits.com/extensions/mac/index.html

    Does that help? Let us know how it goes, and if you're still having trouble, please let us know and we'll continue from there. Thanks!

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