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Sorry - license issue not resolved via standard mechanism

drbpv
drbpv
Community Member
in Mac

Hi,
I've been a 1Password customer for years. I recently had to erase a hard drive and reinstall a mac from a time machine backup. I guess this also wipes out 1Password license information.

On October 5, 2014, I purchased a five user license of 1Password 5. I can see that on another machine that I have with my valid 1Password 5 license. However, when I submit my email address for the license file, I get a copy of a Windows license key for 1Password 3 I purchased a long time ago (2012?). Can I locate the license somewhere on the machine that still has the valid license. Can you give me another suggestion?

Thank you.

1Password Version: 5.3.2
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: Not Provided

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @drbpv,

    I searched for your email address in our system, and it turns out your licenses were listed in 2 separate records, and for some reason it was only sending you information for your 1Password for Windows license. I'm sorry for the confusion about that! I've merged both of your licenses into the same record in our system to avoid that in the future, and I resent a new license email. It should have both the Mac and Windows licenses in there, so you'll be able to click a link to apply the license file for the Mac version.

    Hopefully you're all set, but if you have more questions or need anything else, just let us know - we're always happy to help! :)

    ref: 522202

This discussion has been closed.